Allianz Group
Allianz SE is a European financial services company headquartered in Munich, Germany. It's core businesses are insurance and asset management. As of 2014, it is the world's largest insurance company, the largest financial services group and the largest company according to a composite measure by Forbes magazine, as well as the largest financial services company when measured by 2013 revenue.
Allianz has operations in over 70 countries and has around 147,000 employees. The parent company, Allianz SE, is headquartered in Munich, Germany. Allianz has more than 85 million customers worldwide and its services include property and casualty insurance, life and health insurance and asset management. In 2013 it was number 25 on the global Forbes 2000 list.
The Renewal Agenda makes customers the very top priority. Customer satisfaction is measured using the Net Promoter Score (NPS): a score which measures customers' willingness to recommend Allianz to friends and colleagues and which is already in use within the Allianz Group. In the future, the NPS will play a key role in the planning process across the Group and will have a direct bearing on variable remuneration.
Strategy:
The Renewal Agenda makes customers the very top priority. Customer satisfaction is measured using the Net Promoter Score (NPS): a score which measures customers' willingness to recommend Allianz to friends and colleagues and which is already in use within the Allianz Group. In the future, the NPS will play a key role in the planning process across the Group and will have a direct bearing on variable remuneration.