Office 365 is an excellent cloud service. But like any service, there's some infrastructure behind it that has to be cared for. Since this is Cloud, Microsoft does this for you. But any problems Microsoft has to have some impact on your end users. And you may want to have that visibility for your users. Microsoft provides this to Admins when they login to the portal, but while useful you may want to use that data in other ways than those planned by Microsoft.